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user_xn1qax
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2 Messages

Tuesday, June 24th, 2025

Cannot connect to wifi

My router is plugged in and has a good signal, but my WiFi network does not show up in the list of nearby networks to connect to. I have tried restarting the router, unplugging it and replacing it, unscrewing the Ethernet cable and rescrewing it, restarting my computer and phone, nothing seems to work.

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28 days ago

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XfinityAbby

Official Employee

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374 Messages

28 days ago

Hello @user_xn1qax. Thank you for reaching out on our community Forum. Have you activated the modem in your Xfinity app? Was this the first time you are plugging in your modem? 

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user_xn1qax

Visitor

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2 Messages

Hi, yes the modem is already activated and this is not my first time plugging in the modem. I've had the same one for over a year and my network just randomly disappeared a few days ago. It's a little frustrating because my bill is paid for the month but I haven't been receiving service for about 1 week of it.

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28 days ago

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XfinityAbby

Official Employee

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374 Messages

I would love to look into this further to see what may be going on. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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28 days ago

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