Hello there, @user_nxxuqh. I'm sorry to hear you're having issues connecting to your internet signal. I'd be more than happy to help figure out a solution. Have you by any chance tried to reset your modem by using the Xfinity app? How about a power cycle, have you tried that?
XfinityRaul
Official Employee
•
1.7K Messages
25 days ago
Hello there, @user_nxxuqh. I'm sorry to hear you're having issues connecting to your internet signal. I'd be more than happy to help figure out a solution. Have you by any chance tried to reset your modem by using the Xfinity app? How about a power cycle, have you tried that?
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