Visitor

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1 Message

10/25/2026 5:39 PM

Cannot connect to devices

My modem is set up. I have a WiFi name and password. When trying to connect my devices such as phone or tv a message will say “unable to join.” On my phone a message will pop up and say “

This network is operating on Wi-Fi channels in use by several other nearby networks.

Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.“ I have restarted it twice and still not able to join.

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Official Employee

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2.6K Messages

4 hours ago

 

user_gmit41 Thanks so much for reaching out to us here to let us know about the issue you are experiencing connecting to your home network. Can you please tell me if the power light on your modem is on, off, or flashing?

 

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