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user_trto2u
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Visitor

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3 Messages

Sunday, April 20th, 2025

Cannot connect any device to my 5ghz wifi channel

I realized all my devices were connected to the 2.4ghz channel of my XB7 modem. I used the xfinity app to split the channels, and attempted to connect a phone and laptop to the 5ghz signal. Neither was able to connect to the 5ghz network, but the 2.4ghz network still worked as normal. I need the 5ghz channel to use a Meta Quest 2 device, so I need help getting that channel working. The Xfinity Assistant cannot even understand the problem, much less troubleshoot it. I need to speak to a real technician.

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4 months ago

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XfinityThomasB

Official Employee

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2.3K Messages

4 months ago

Howdy user_trto2u. Sounds like the band steering is driving the devices to the most optimal pairing channel based on range and transmission interference. You can turn off the band steering feature. 
 
Here's a more detailed breakdown:
    1. Open the Xfinity app: Sign in with your Xfinity ID and password. 
       
    2. Access WiFi settings: Tap the "Connect" icon, then "See Network," and then the pencil icon next to your network name. 
       
    3. Split the bands: Check the box to "Use different names for 2.4 and 5 GHz WiFi". 
       
    4. Customize band names: Give each band a unique name (e.g., "MyNetwork2G" and "MyNetwork5G"). 
       
  • Save changes: Tap "Save" to apply the changes. 

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user_trto2u

Visitor

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3 Messages

4 months ago

Yes, that is the first thing that I did and nothing can connect to the 5g network, only the 2.4g network.

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EG

Expert

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112.9K Messages

4 months ago

@user_trto2u @XfinityJon 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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