Cannot cancel service - even though they have confrimed

I followed all the steps, got the cancellation notice and not I am getting billing for the service and the service is not cancelled. Cannot get hold of chat - busy at this time, same for hours. Cannot get call back - busy at this time.

I am filing a complaint with the FTC.

They are waste of time. and the CEO says ohh I want to give you a better experience. same old lip service.

Responses

EG

Expert

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110.8K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.3K Messages

5 days ago

ua100k, Hi there! Thanks for taking the time to reach out. I would definitely feel the same way if I canceled my service and still got billed. You've come to the right place. Over social media, we are a dedicated team of experts who can help get this squared away quickly for you. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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Customer Service

ua100k

Cannot cancel service - even though they have confrimed

EG

XfinityGabriel

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