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user_26d78a
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Thursday, June 29th, 2023 2:19 AM

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Cannot back up Iphone or Ipad after IOS latest update

i am on IOS 16.5.1 for my Iphone and Ipad. The Ipad is a 7th generation and the Iphone is the Iphone Xr. Since the update, neither device will back up. Claims there is a poor network connection. Tried rebooting the Xfinity modem and still have same issue, but Xfinity says on a speed test it's 117 percent of my plan speed. 

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2 years ago

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XfinityRay

Official Employee

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2.7K Messages

2 years ago

Hi there, @user_26d78a. We are happy to help with the internet connection. Our Xfinity app can run 2 types of speed tests. One is a Speed to Gateway test and the other is a Speed to Device test. That can sometimes help to track down where the problem is. Are you noticing a problem with the internet when you are doing any other activities online with the devices? Have you tried to forget the WiFi Network, clear your cookies, restart the device, then connect again to the internet? That can clear up a lot of issues with the connection as well. 

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user_26d78a

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@XfinityRay​ All set.

Ended up it was an Xfinity modem issue.

When tech set up original location, all was fine.

That was about a year and a half ago.

Then all went south with wifi on Monday.

Moved modem to different area of house and all is back to normal.

2 years ago

XfinityRay

Official Employee

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2.7K Messages

2 years ago

That is good to hear, @user_26d78a! Thanks for updating the thread so we can all learn from this experience! To hit a touch further on the cause, do you think the coaxial outlet is going out or does there seem to be WiFi interference in that area now? 

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user_26d78a

Visitor

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3 Messages

2 years ago

Might be some wi-fi interference in that area.

It's not the cable.

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XfinityRay

Official Employee

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2.7K Messages

Thanks for sharing, @user_26d78a. This link is 9 ways to kill your WiFi. It goes over some good tips to watch for to prevent WiFi interference. Sometimes it is as simple as a mirror or microwave is in the way. 😀We appreciate that you are part of our Community, reach out anytime! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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