Visitor
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4 Messages
Cannot add bank for autopay, issue persistent for a month
Every week for the last month, I have tried to move from Credit Card billing to Bank in autopay, but when I go to add to my account, I persistently get this error. Support over the phone was unable to help me. What should I do? I am losing out on $10/month due to this bug. How will I be reimbursed?
XfinityJoe
Official Employee
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1.3K Messages
6 hours ago
Good morning @user_p92tr9 we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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