Visitor
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1 Message
Cannot activate pods
Using the app when I try to activate it just says "something went wrong" and never goes further. I spoke to customer support and they claimed my new gateway was too old, so fine, I went and traded it in for a new one. Same problem. So I now have the newest model and the Xfinity app is updated. No luck. Can someone do this on your end for me?
NoNoBadPuppy
Problem Solver
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652 Messages
17 hours ago
Where did you buy the pods from? Are they the older type of pod? If you bought them anywhere but from xfinity, they are probably locked to an account and cannot be activated. If they are the older, first gen pods, they are incompatible with newer security protocols. Hope you get it sorted out.
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EG
Expert
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111.1K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.2K Messages
12 hours ago
Greetings, @Ttrudeau83! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating your pods, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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