Skip to main content

    Support

    Offers

ctemkin's profile
ctemkin
1st Like
1st Reply
1st Topic

Regular Visitor

 • 

6 Messages

Saturday, January 27th, 2024 8:57 PM

Closed

cannot access surepayroll.com

Over 6 months ago I signed up with surepayroll.com to process payroll for some household employees.  It was working fine until maybe 4 weeks ago, when I became unable to access the site using either of my home computers.  I got in touch with the IT department at the site, and their site was up and running; they said that they thought the problem was with Xfinity.  I discovered that I could access the site using my mobile phone if I turned off wifi, so that it was not using my Xfinity internet, but was using the T-Mobile 5G network.  How can I restore access to the site using Xfinity, so that I can use my home computers to access it?

Question

 • 

Updated 

1 year ago

286

1

XfinityChelseaB

Official Employee

 • 

1.6K Messages

1 year ago

Hello @ctemkin ,Thanks so much for taking a moment out of your day to leave a post on our community forum. You can reach out to our Security Team for further help or can fill out a form online to get this taken care of. 

2

0

ctemkin

Regular Visitor

 • 

6 Messages

I filled out the form.  It has been more than 3 business days, but I have not heard back and I still do not have access to the site.

1 year ago

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Thank you for getting back to us, @ctemkin. I'm sorry to hear you haven't received a response from our CSA Team yet, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here