Visitor
•
3 Messages
Cannot access OneDrive
When connected to my Comcast/Xfinity Internet connection no one can access OneDrive on any of our devices, mobile devices or laptop. See error below.
Works fine when not on my Comcast/Xfinity Internet connection
Accepted Solution
EG
Expert
•
107.9K Messages
2 years ago
For a test, try disabling their Advanced Security feature. Sometimes it's buggy;
https://www.xfinity.com/support/articles/online-security-with-xfi-faqs
Scroll down to; Can I turn off Advanced Security?
1
EG
Expert
•
107.9K Messages
2 years ago
@user_5630ce
Quite welcome ! Complain sternly ! Good luck with that.....
You could try contacting this team about it. They handle these types of issues;
Comcast Customer Security Assurance. You can contact them online using the link below;
https://spa.xfinity.com/?linkId=130556429
https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.
Or call them at 1-888-565-4329 or 1-800-934-6489 and ask for a transfer to them directly.
Business Hours: 6:00am - 2:00am EST, 7 days a week
(edited)
0