Cannot Access my XB7 Gateway

You might need to reset your device to get it out of bridge mode because Xfinity's poorly written app can't handle a device in bridge mode.

Same here. I was using the admin access just fine, but now they've blanket disabled it, and support claims they can't re-enable it, with the only option being the app. 

@BIslander​ wrote;

@EG ok.  Are you saying I could reach the admin module using 10.0.0.1 if I was not in bridge mode? 

Yes, but you may have to enable Admin Tool access first;

https://www.xfinity.com/support/articles/admin-tool-access  

Open the Xfinity App. (You'll need a working connection for this step).

Go to the WiFi tab.

Select View WiFi equipment and open Advanced Settings.

Select Admin Tool online access.

Slide the toggle button to Allow Admin Tool access (ON).

Select Save.

@BIslander 

My pleasure !

Thank you @EG for your guidance on accessing Admin Tools by first enabling this on the Xfinity app. @BIslander   When Admin Tool access is toggled on, you can access it by going to http://10.0.0.1 in a web browser. Also, you must be on your home network. What you mentioned earlier about Bridge Mode is correct. When Bridge Mode is enabled, you can access the Xfinity app to manage your account, but you won’t be able to manage and personalize your network. 

Full article: https://www.xfinity.com/support/articles/admin-tool-access 

@BIslander Since you mentioned you are missing an option from the app, and uninstalling and installing has not worked, please send us a direct message with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@BIslander Thank you for the update for our community and working with us in direct message. We appreciate your feedback. Please let us know if there is anything else we may be able to assist with. This is also the full article for support on accessing the Xfinity app and its features. https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode

@BIslander​

Resolution:  I ended up swapping my XB7 for an XB8.  In that process, I saw that View WiFi Equipment and access to 10.0.0.1 is available when the gateway is routing and it disappears when in bridge mode.   It would be great if more support people knew about that and if the support notes mentioned that admin tools are not available when in bridge mode. 

Would you mind trying one more thing and sharing the findings with the community, please ? Would you please confirm if the admin tool access address changes from 10.0.0.1 to 192.168.100.1 when in bridge mode, and that you can only passively access some RF signal status values, as a straight cable modem does ?