Problem Solver
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620 Messages
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiFi tab on the app on my Android phone and then View WiFi Equipment. The view command does not show up on the phone app. I see my X1 TV boxes. The only gateway option is for setting it up, which I did years ago. I tried l signing out of the app, forcing a close, and clearing the cache. Still no way to view WiFi equipment.
TheEight-BitLink
Visitor
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3 Messages
7 hours ago
This also seems to be discriminatory against people who can't use the app. Support's stance is just reach out to a friend who can let you use their phone to use the app. How is this a solution?
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BIslander
Problem Solver
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620 Messages
7 hours ago
@TheEight-BitLink I have the app on my phone. It just doesn't show the View WiFi Equipment link.
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BIslander
Problem Solver
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620 Messages
6 hours ago
@TheEight-BitLink I hope that's not the case. No mention of anything like that in the support notes and I'm certainly not unusual in having the gateway in bridge mode.
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EG
Expert
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118K Messages
5 hours ago
@BIslander
There are no end-user adjustable or WiFi functions in bridge mode. It's just a straight cable modem.
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BIslander
Problem Solver
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620 Messages
4 hours ago
@EG ok. I used to be able to access admin tools when in bridge mode. Now I can't. Are you saying I could reach the admin module using 10.0.0.1 if I was not in bridge mode?
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BIslander
Problem Solver
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620 Messages
3 hours ago
@EG Please read the earlier posts! My app doesn't show the View WiFi Equipment link. That's the issue. I've reinstalled the app. No change.
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EG
Expert
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118K Messages
3 hours ago
Sorry, but I'm not able to help with any of their possible firmware glitches. Good luck !
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BIslander
Problem Solver
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620 Messages
3 hours ago
@EG thanks. Hopefully someone from xfinity support will respond at some point.
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