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lilybrim1
1st Topic

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1 Message

Thursday, June 12th, 2025 9:04 AM

Cancelling Wifi

I literally cannot find any way to simply cancel my wifi online. I'm moving into a place with different wifi and have no need for my xfinity wifi anymore. I would like to not get charged anymore, but all of the customer support is directing customers to use a "chat" button which doesn't exist on my page. How can I cancel my wifi? 

Question

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Updated 

2 days ago

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EG

Expert

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111K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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EG

Expert

 • 

111K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.1K Messages

2 days ago

 

lilybrim1 Welcome to our community forum and thank you @EG for moving this post for greater visibility :). You have reached the perfect place to get guidance on closing your WiFi account since you're moving and no longer need it. Please share more details about your internet service so I can give you the best path towards a resolution. Do you have our Prepaid NOW Internet or our residential Xfinity home internet? 
 
NOW services can be managed online through the customer portal. For residential internet, I am happy to help here. 

 

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