Visitor
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1 Message
CANCELLING SHOULD NOT BE THIS HARD!!!!!
It's absolutely criminal that you people force us to go through such a process to cancel service when we are moving and they don't even offer xfinity at our new address. I don't need a sales pitch for service I can't even have, so let me cancel without hassle online with a single click. It's not that hard. But xfinity has to be evil, so they make me wait three days for a call back on a simple cancellation request. HORRIBLE COMPANY.
EG
Expert
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111.6K Messages
21 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.8K Messages
20 hours ago
Hello and a warm welcome to Comcast! 😊 I truly appreciate you reaching out to us via our Community Forums—it’s such a convenient way to connect! While it saddens me to hear that you’re considering leaving, I’m committed to resolving this promptly for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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