Visitor
•
2 Messages
Cancelled my service three weeks ago but still getting billed for the upcoming month
Hello, I cancelled my internet service and dropped off the Internet equipment at a local xfinity store on Feburary 14, 2026. I was provided with a printed receipt, but never received a confirmation email.
Yet I received a new billing statement on yesterday, Mar 08, 2026 for
"Services From
Mar 13, 2026 to Apr 12, 2026
Total balance
$100.41
Due Apr 3
"
Meanwhile, the "Upcoming charges" under my billing services writes:
I had already paid the full $100.41 for my last statement on Mar 5 as autopayment for Feb 13 - Mar 12, which supposibly I should only be charged for one day of usage. I think the negative upcoming charges reflect this:
Therefore, from my understanding, the system already recorded my cancellation on Feb 14/2026, and realized I was already overcharged by Xfinity.
My question is, why am I still being asked for a bill on future date when the system knows Xfinity overcharged me and owes me money already?
Is Xfinity going to remove this new bill before the due date of April 3?
In addition, when should I expect my refund to arrive?
Thanks,
V
user_94zvdl
Visitor
•
2 Messages
11 hours ago
By the way, this is a screenshot taken prior to the new statement I received on March 8.
It suggests that Xfinity's system already knew my service was terminated and I was overcharged on my last payment.
Therefore, the new statement I received yesterday did not make any sense to me.
1
0
EG
Expert
•
116.5K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0