Visitor
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2 Messages
cancellation
I need immediate assistance from the Digital Care Team to correct a billing error and confirm my account closure.
On Friday morning (yesterday), I contacted customer service and canceled my service effective immediately. I was quoted a final remaining balance of $44.00. I also immediately went to my local Xfinity store yesterday and returned all of my rental equipment. I have the return receipt in my hand.
Despite this, I never received my cancellation confirmation email, my online portal still shows the account as active, and my credit card was just auto-charged the full monthly amount of $194.00 this morning.
Please assist me with the following immediately:
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- Verify that my account is fully disconnected and backdated to yesterday.
- Manually trigger my official cancellation confirmation email.
- Process a refund of $150.00 back to my credit card (the difference between the $194.00 auto-charge and my actual $44.00 final balance).
I have my equipment return receipt ready if you need serial numbers or confirmation details. Thank you, and I look forward to your prompt response.
Accepted Solution
EG
Expert
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122.4K Messages
52 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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5.1K Messages
34 minutes ago
Hi @user_403112! We appreciate you reaching out to our Xfinity Forum. I am sorry to hear we've lost you as a customer, but we definitely want to get this all sorted out for you. My team is here to help.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you in the direct message.
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