Canceling Internet

user_emixr6 Good morning! We appreciate you reaching out to our Xfinity Forums Team. We would hate to lose you as a customer, and would love the opportunity to turn your experience around. I'm happy to review over your pricing, and help you find something that is a bit more budget friendly for your household needs. To begin, can you please send a Direct Message with your name and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it