Visitor
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2 Messages
canceled service but no email or other confirmation of said cancellation
i called 4/26/25 @ 0800 and canceled my internet service. everything went ok and the xfinity employee stated it was canceled and that i owe a pro rated $4. this is ok as well. how come my account still looks no different when using the app or website on computer? i haven't received any email confirming cancellation of services either. i want to make sure there is record of said cancellation as it is determinative of the pro rated owed dues. does it take a few days to process or what is the deal? thanks!
XfinityEricB
Official Employee
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2.1K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.1K Messages
2 days ago
Concern moved here to the Customer Service help section.
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