Visitor
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1 Message
Cancelation process now forces me to consider alternative services
The cancelation process took 5 months. Month after month I was told inadequate information on how to cancel. Not only that, while I told the associates why I am canceling, they try and upsell you and hold you as a customer. In this 5 month journey numerous tickets were made. Numerous broken promises provided. I did not use the internet for 5 months and was still being billed. Comcast has your information on the usage of the information but they want to make their money off of you. I kept paying for a service I was not using and when I think I am all set, I get a notification I still owe money which I find out is a charge from the very first time I tried to cancel.
If you have other options, I would look elsewhere.
XfinitySean
Official Employee
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107 Messages
2 hours ago
Hey there user_07z1we! We appreciate you reaching out through our community forums. I'm truly sorry you've had such hard time simply cancelling your account! You've come to the right place for help, and we'd be more than happy to assist. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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