Visitor
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1 Message
Cancel
Hello, I tried to cancel my Xfinity subscription over a month ago by going to a store. I returned the equipment, but I realized my cancellation hadn't been processed, and now I have a bill for over $200 and an active subscription. I can't cancel by phone as I'm abroad. What can I do?
XfinityBradM
Official Employee
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1.1K Messages
27 minutes ago
@user_leedhk Our team can assist with getting your account wrapped up and backdate the billing if we determine the account has not been used since the equipment was returned. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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