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user_6k02wm
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Saturday, December 13th, 2025 7:13 PM

Cancel

I need to cancel service and every time I try to hit cancel in the DM says there has been a problem with my message. I can’t get to the store and I get put on hold forever if I call

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2 hours ago

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EG

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114.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMartyR

Official Employee

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2.8K Messages

2 hours ago

 

user_6k02wm We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, is there any particular reason you're looking to cancel your Xfinity services? 

 

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