Visitor
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4 Messages
Cancel Xfinity Now Internet
Hi,
I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service.
This is extremely frustrating. I do not want to pay for a service that I spent 4 hours trying to activate and to no avail. I just need a way to cancel the service as soon as possible. I don't need to be given other options.
XfinityThomasA
Official Employee
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3.2K Messages
2 hours ago
Thank you for your feedback, user_o8onub. If you ever need to cancel your Xfinity NOW Internet service, you can do it right from the NOW Portal (xfinity.com/now). Just log in, go to your active service, and choose “Pause or cancel service” or “Turn off autopay” if you simply want to stop future charges. I know managing subscriptions can feel like a hassle but once you make the change, your service will still stay active until the end of your current prepaid period. Included below is a helpful article with step by step instructions for reference.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
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