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user_gp5bzz
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Visitor

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3 Messages

10/03/2026 2:00 AM

Cancel WiFi Service

I want to cancel Xfinity Internet/wifi while retaining Xfinity Mobile please

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4 hours ago

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user_gp5bzz

Visitor

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3 Messages

4 hours ago

I want to cancel Xfinity Internet and Flex while retaining Xfinity Mobile.

{Edit: personal information}

 My Xfinity plan ends in 3026

Note: This comment was created from a merged conversation originally titled Cancel service

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EG

Expert

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121.8K Messages

Moved here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

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12 hours ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

4 hours ago

@user_gp5bzz

Thank you for reaching out. We’re sorry to lose you as a residential customer, but we understand your concerns.

 

You’ve reached the right team, and I’ll be happy to help with your request.

 

Please send me a direct message with your full name and complete service address.

 

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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