Cancel Service

Hi! I’m moving out of my current apartment on September 14, 2026, and my new apartment provides Wi-Fi, so I no longer need my Xfinity Internet service.

Please disconnect/cancel my Xfinity service effective September 14, 2026. I have tried to cancel through the website/app, but the process keeps sending me in circles.

I would like to complete the cancellation entirely through messaging and do not want a phone call.

Please confirm:
• My service will remain active through September 14
• The exact cancellation date
• My final balance
• Any equipment I need to return and how to return it

Thank you!