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user_9m6r9z
1st Topic

Visitor

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1 Message

Saturday, June 6th, 2026 4:14 PM

Cancel service

I need to cancel my internet service (I am moving).  I just need to know the process for cancelling on the date that I move out (expected to be on June 15).  How do I coordinate the cancellation to occur on that date?  And can I drop off my equipment at a local xfinity store once this is done?

Question

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Updated 

58 minutes ago

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EG

Expert

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118.3K Messages

60 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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3.4K Messages

58 minutes ago

@user_9m6r9z

Thanks for reaching out to us, we do hate to see you go but we understand.

 

I'll be happy to assist you with getting your account disconnected, to get started please send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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