Visitor
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2 Messages
cancel service
I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting this to the BBB.
XfinityAdrienne
Official Employee
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1.7K Messages
3 hours ago
Hey there, @user_ho4rdr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know moving can be stressful, and we want to make things as seamless as possible. I would be happy to look into the account and process any changes with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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114.4K Messages
2 hours ago
Concern moved here to the Customer Service help section.
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