Visitor
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2 Messages
Cancel Plan
I want to cancel my current wifi plan. I tried to cancel through the app, but there was no option for it. I tried chatting, and the latest callback was Jan 1st. Is there a way to cancel it earlier? I was planning to cancel today and return the gateway tomorrow. Please let me know a quick way.
Thank you
XfinityNatalie
Official Employee
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497 Messages
22 minutes ago
Greetings, user_1wj195! We appreciate you taking the time to post on our XFINITY Community forum. We can help you with your account cancellation concerns. I noticed you have sent us a direct message. We will respond to you in a direct message for account security purposes.
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EG
Expert
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115.1K Messages
11 minutes ago
@XfinityNatalie @user_1wj195
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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EG
Expert
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115.1K Messages
10 minutes ago
Concern moved here to the Customer Service help section.
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