Cancel my xfinity wifi service

It is impossible to cancel your internet service with Comcast/XFINITY.  You have to request a callback, and then the scheduling service to request that fails.  Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel.  I'm trying to raise a complaint and a dispute with the service charge to my credit card because of the absolute impossible means to cancel my service. 

This is unacceptable and feels like a deliberate attempt to continue billing customers for services they’ve already requested to cancel.

I contacted support a week before moving out to cancel my Xfinity internet. I was told returning the modem would automatically close the account—yet my service is still active and I’m being billed. Since then, both chat and phone support have failed to resolve this.

I am now out of the city and physically unable to return the device for the next two weeks, but that does NOT justify continued billing for a service I am no longer using.

This process is misleading and unnecessarily complicated. At this point, it appears customers are being charged due to process loopholes rather than actual service usage.

I expect immediate action:

• Cancel my service effective from my move-out date

• Stop all further billing

If this is not resolved promptly, I will escalate this as a formal billing dispute.

Resolve this immediately.