U

Visitor

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1 Message

Tuesday, June 10th, 2025 9:45 PM

Cancel my Account

Immediately cancel my account.  Was on chat over 45 minutes with no luck.  Phone call same hard sell. I have new internet, please cancel. Account ending in 6450.  

Expert

 • 

111K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.3K Messages

2 days ago

 

user_lh073q Thanks for posting on our Community Forums for assistance. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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