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user_gv0j0u
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Visitor

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2 Messages

Monday, May 19th, 2025 7:12 PM

Cancel Internet connection

I was set up with the Now mobile plan but was also set up with Internet service that I didn't want. I only wanted the mobile service.

Question

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Updated 

3 hours ago

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EG

Expert

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110.4K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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2.2K Messages

10 hours ago

 

user_gv0j0u Thanks for reaching out to us for assistance today with your service concern. Our conditions for ordering our Mobile service is to have active internet service in order to place an order for mobile. Have you gotten the mobile service active at this time? 

 

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user_gv0j0u

Visitor

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2 Messages

6 hours ago

No I paid for the mobile service but my phone doesn't have service.

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XfinityAbby

Official Employee

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166 Messages

Have you reached out to our NOW mobile support for assistance with activating your mobile? Link

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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Again

Expert

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31.6K Messages

@XfinityAbby​ 

At the end of your post you have the word "Link", but it's just a word.  You can always just post the link.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 hours ago

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