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user_jke0pt Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services. I'd love the opportunity to keep you with us :). 

 

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.