Visitor
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2 Messages
Cancel Account
Hello, My fee has gotten ridiculous and I am looking into canceling the Xfinity wifi I have. The price is so high now and the wifi itself is so horrible. How can I begin that process?
Visitor
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2 Messages
Hello, My fee has gotten ridiculous and I am looking into canceling the Xfinity wifi I have. The price is so high now and the wifi itself is so horrible. How can I begin that process?
EG
Expert
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110.4K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
24 days ago
Hi Elicm, thanks for reaching out on our Xfinity Forum. We value you as a customer, and we certainly do not want to lose you. I absolutely understand the importance of having a manageable bill and a solid and steady Wi-Fi connection. So I am sorry to hear that you're having issues with both. My team is here to help you with all your service needs and do everything we can to keep you as a customer with us.
So that we can better support you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you @EG for getting the post moved over, much appreciated!
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