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user_38xb9u
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Saturday, November 15th, 2025 4:18 PM

Cancel account without phone call

I am moving to an area that Xfinity does not service and already has Wifi set up. I need to cancel my account but I dont want to have to do a callback.  

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Updated 

1 hour ago

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EG

Expert

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114.5K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.5K Messages

1 hour ago

 

user_38xb9u I'm sorry to hear we'd be closing the account, but definitely understand why. Our team can help with the disconnect order right here. Please send our team a direct message with your full name and address.
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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