U

Visitor

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9 Messages

Saturday, January 25th, 2025 7:42 PM

can not forward port xb8-t with xfinity app

tech replaced old modem with new xb8-t now i can not forward any ports?

Official Employee

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1.4K Messages

2 days ago

Thank you for taking the time to reach out to us. Can you elaborate a bit more on the error you are receiving? When you are in the app are you able to see the equipment? 

Visitor

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9 Messages

When I try the wifi tab I do not see the equipment and there's no option for advanced settings 

Visitor

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9 Messages

2 days ago

This is what I see I have tried factory resetting 

Official Employee

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1.3K Messages

@user_835636 can you try going into your Android settings and clear the cache for the Xfinity app? If that doesn't work, go ahead and delete all data for the app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

that did the trick thank you!!

Official Employee

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1.7K Messages

@user_835636 Awesome! Thanks for letting us know, I'm glad that worked for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

i am still having issues opening the ports i have opened in the past but its more than likely user error !

Official Employee

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1.8K Messages

 

user_835636 No worries at all you are still not seeing the correct advanced settings option? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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