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Visitor

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9 Messages

Saturday, January 25th, 2025 7:42 PM

can not forward port xb8-t with xfinity app

tech replaced old modem with new xb8-t now i can not forward any ports?

Official Employee

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1.6K Messages

3 months ago

Thank you for taking the time to reach out to us. Can you elaborate a bit more on the error you are receiving? When you are in the app are you able to see the equipment? 

Visitor

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9 Messages

When I try the wifi tab I do not see the equipment and there's no option for advanced settings 

Visitor

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9 Messages

3 months ago

This is what I see I have tried factory resetting 

Retired Employee

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1.4K Messages

@user_835636 can you try going into your Android settings and clear the cache for the Xfinity app? If that doesn't work, go ahead and delete all data for the app.

Visitor

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9 Messages

that did the trick thank you!!

Official Employee

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2K Messages

@user_835636 Awesome! Thanks for letting us know, I'm glad that worked for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

i am still having issues opening the ports i have opened in the past but its more than likely user error !

Official Employee

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2.1K Messages

 

user_835636 No worries at all you are still not seeing the correct advanced settings option? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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