Thank you for taking the time to reach out to us. Can you elaborate a bit more on the error you are receiving? When you are in the app are you able to see the equipment?
@user_835636 can you try going into your Android settings and clear the cache for the Xfinity app? If that doesn't work, go ahead and delete all data for the app.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_835636 Awesome! Thanks for letting us know, I'm glad that worked for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_835636 No worries at all you are still not seeing the correct advanced settings option?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
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1.4K Messages
2 days ago
Thank you for taking the time to reach out to us. Can you elaborate a bit more on the error you are receiving? When you are in the app are you able to see the equipment?
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user_835636
Visitor
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9 Messages
2 days ago
This is what I see I have tried factory resetting
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