Visitor
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1 Message
Can not connect tp-link to internet
Do I have 5g or 2g cannot connect tp-link to internet will not work with 5g
Visitor
•
1 Message
Do I have 5g or 2g cannot connect tp-link to internet will not work with 5g
Accepted Solution
EG
Expert
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110K Messages
3 years ago
The two WiFi bands SSID's have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined SSID's.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the TP-Link with the new 2.4 SSID (broadcast name) and password.
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AmingtonLN
Contributor
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48 Messages
3 years ago
I am also trying to connect a TP-Link extender (RE305). I have tried, unsuccessfully, to connecting with the single network name / password. I have tried, unsuccessfully, connecting to the 2.4ghz after separating the bands. I am going to try to connect using the TP-Link app next. A year ago, in a different house, using a motorola modem, all I had to do was connect the extender to the modem via ethernet cable. I tried this with the xFi and it did not work.
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EG
Expert
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110K Messages
3 years ago
@AmingtonLN
You have created your own thread here: https://forums.xfinity.com/conversations/your-home-network/hunter-hydrawise-hpc-sprinkler-controller-not-connecting-to-24ghz-band-on-xfi/626fe951855f616353adb46b
Please continue the discussion of your problem there. This is someone else's help thread in progress. Thank you.
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