New Poster
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4 Messages
Can I update my rental modem?
Since I am now paying even more for my rented modem (thank you for the new year price increase Comcast), I want to make sure I have the newest model/best equipment. Can I bring my modem into a Comcast store and exchange it for the newest model? Do I have to call to schedule a modem exchange?
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
1 y ago
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CCAndrew
Diamond Problem Solver
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25.9K Messages
1 y ago
https://mydeviceinfo.xfinity.com/
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jweaver0312
Expert
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1.9K Messages
1 y ago
If you’re going down the path of owning your own equipment go https://mydeviceinfo.xfinity.com and you can either sign in if you want or enter your zip code and speed tier and find a list of compatible modems and gateways based off that.
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askingquestions
New Poster
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4 Messages
1 y ago
Thank you - How do I find out what modems work best with the Comcast network?
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ComcastChe
Official Employee
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6.1K Messages
1 y ago
Hi @askingquestions,
Thank you for posting your question in the Xfinity Forum. If you haven't had the time to stop in and swap out your modem. I'd be happy to help by shipping one. Can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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