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Wednesday, October 23rd, 2024 9:30 PM

can I connect my ethernet cable to any port in the house to access wifi

I work from home and need a hard line ethernet cable to my modem but its downstairs in the kitchen and im upstairs. I have these ethernet ports in each of my room but i wonder can I connect my ethernet cable to any port in the house to access wifi?

Official Employee

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591 Messages

1 month ago

Good afternoon @user_ovn9pa. Do you know if those ports are active? Something like this would be beyond our scope to help troubleshoot. 

3 Messages

I dont. How could I activate them?

Official Employee

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1.6K Messages

@user_ovn9pa You should have a cable box where all these ethernet cables lead in to. If so, from the back of the router;

Connect 1 router port to the leftmost RJ-45 in that block of 6
Go from room to room until you find the matching end
Repeat for the other ones
Label them as you go until you find the port you want to use.

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3 Messages

If I cant find the cable box who should I ask to help me locate it?

Official Employee

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2.2K Messages

user_ovn9pa A lot of times this will be in a utility panel in your home. You can search networking panel or structured wiring to see some images from a search engine in other's homes of what you are looking for. If you live in a rental property you can consult your property manager. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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