Can a Arris Modem Get Too Old and Not Function Correctly?
Over the last two days the internet connection at our home has been terrible with constant dropping of the signal and my restarting the modem only to have it happen again. I called Customer Service (after nearly an hour waiting on the cell phone) to be told no one from Comcast/Xfinity will come into our home due to the pandemic, but someone will check outside equipment/wires/whatever some day soon. I asked about a new modem even though ours supposedly is compatible (Arris TG1682G). First the outside check will be done over a new modem. However, I've noticed the internet connection is more stable with the 5 over the 2.4 so I wondered if the 2.4 line on the modem is "dead." Just wondering what is causing this dropping of the internet signal--especially since our daughter is working from home and needs the internet stable to do her job!