patty1935's profile
patty1935
Discussion Driver
Rousing Reactor
Articulate

Regular Contributor

 • 

97 Messages

Sat, Nov 21, 2020 2:00 PM

camera for computer

Recently received a camera for my computer. I put it on. When I talk to someone the picture & the voice goes in and out. At times I cannot hear what they are saying. What can I do about this can it possibly be the camera I just got.   Thank you.

Responses

patty1935

Regular Contributor

 • 

97 Messages

7 m ago

It is not a Wi-fi connection.  I just wondered if it could possibly be the internet. or you saying it could? Thanks

EG

Expert

 • 

87K Messages

7 m ago

Is this with a WiFi connection ? If so, for a test, does that computer when hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87K Messages

7 m ago

O/k what do the modem's signal stats look like ?  Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
patty1935

Regular Contributor

 • 

97 Messages

7 m ago

It was my internet connection. Thank You. Pat Manley

EG

Expert

 • 

87K Messages

7 m ago

So are you saying that there is no longer a problem ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87K Messages

7 m ago

Happy to hear it ! Now closing your topic.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
patty1935

Regular Contributor

 • 

97 Messages

7 m ago

Yes I am. Thanks

patty1935

Regular Contributor

 • 

97 Messages

7 m ago

Yes I am thanks. Pat Manley

New to the Community?

Start Here