Call center frustration

I simply cannot deal with the overseas call center anymore. They have "resolved" my issues and reconnected me twice. Twice I was told tgat the balance was taken care of, we didn't have to pay any more. I've spent hours on the phone with these guys, bring told 1 thing, and then another. Offers made by them, only to be disconnected again a few days later and told that the previous offer is null and void, the conversation never happened, service was not reconnected, they have no idea what I'm talking about. I've personally told twice, by 2 different res that this is not the kind of customer service I should get, and that service would be restored an balance zero out. Even got given a new account number, and spent over an hour moving my equipment to the new account numberg then disconnected again. I am beyond frustrated with this. I should not have to record conversations with you guys to prove I'm telling the truth. Offers should not change from one rep to the next. Nothing is being done to retain my business, only lies and frustration. Unbelievable that after 20 years of service you'd allow me to be treated like this. Moving to T-Mobile, where to I mail my streaming box to?