U

Visitor

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1 Message

Friday, July 26th, 2024 8:50 PM

cable splitter

For some reason the cable guy put a splitter on my cable. Only one of the two jacks is in use. Do I need this splitter for some reason? I am configuring a new computer and wonder if I can eliminate this piece of equipment.

Thank you, 

Nora 

Official Employee

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1.5K Messages

2 months ago

 

user_95a1a8 - Thank you for posting your question here on the Xfinity Forums! Splitters have multiple uses, including connecting multiple devices to a single cable outlet. If you have a free outlet go ahead and try adjusting or removing it if you prefer.

 

Expert

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106K Messages

2 months ago

@user_95a1a8 @XfinityThomasA Many techs use them as a signal attenuator, so it may be needed.

@user_95a1a8 

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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