Buying your own Router/Modem Combo

@EG​ Because for some owners, the hassle of the Moto MB8611 debacle tells us that Comcast will never be part of the solution to any issues that involves 3rd party equipment & will only blame the same business partners that they 'recommend'.

@GUS_GuyUsingSystem​ You are basing y9our response on the basis of a single modem?  I have used my own hardware for decades.  Never had a problem.  Not sure why you think they do not support third party hardware.  In addition to no longer having a 'rental fee', by buying your own you regain total control over *YOUR* network, something you will never have with their hardware.  You also will be giving up the hotspot that they force their hardware to broadcast; please do not not reply that you can turn it off; it will be turned on again on the next WAN IP Release/Renew cycle. You will also gain a network that is more robust and powerful than their supplied hardware provides.  There is absolutely no reason to stick with the hardware supplied by the ISP.  As others have stated, owning your own has advantages. 

@NoNoBadPuppy​   You & @EG misinterpereted my statements.

No lecture needed.

Comcast is the bad guy here.

I didn't "lecture" you.... 

@NoNoBadPuppy​ Nowhere did I say that I was NOT recommending 3rd party modems & routers.  

Done it all my life.

Have even bought a replacement S33 Arris while this Moto 8611 issue sits in suspended animation.

My original comment was to state that some people  who don't want or can't afford downtime will look for the path of least resistance.

If Comcast keeps blaming 3rd party partners & not provide remediation & other modem issues popup, guess what?  They will keep saying it's the other guy's fault.

Your average joe & margaret will not want to deal with the hassle of unsupported 3rd party equipment nor do they have any easy other options for a broadband alternative.

@NoNoBadPuppy​ 

Not sure you have been following all the Moto 8611 owners on here & Reddit not sitting on the sidelines but they are certainly not your average consumer - who make up the majority of Comcast's user base.

The point again was that if Comcast continues to cast 3rd party equipment as the issues & Comcast don't do anything about it - like when a Netgear, Arris modem start acting up - then a large portion of those users have no other recourse than to rent the Comcast equipment or look for an alternative internet provider.

The villain is Comcast not me for suggesting to people to do what is in their best interest, knowlege & budget.

I think you are overthinking it way too much.

@XfinitySelena​ Thank you !!

You are very welcome! If you need anything else, don't hesitate to create a new public post. We are available to assist 24/7.

@XfinitySelena​ OK,I bought a Netgear Nighthawk c7000 AC1900 Modem/Router Combo. My understanding to set up are as follows:

1. Unplug Coax Cable and Power from Xfinity Modem/Router and place aside.

2. Attach Coax Cable and Power to the new Netgear Modem/Router

3. The Netgear Site will come up where you create a password as administrator for Netgear.

4. Once wifi comes up login to wifi with the default password on Netgear Router

5. Go to the Xfinty App and select Activate New Equipment and select activate owned router.

6.Follow prompts and enter Netgear Mac address and wait for activation.

I tried to call Xfinity Saturday to speak with someone to confirm steps but I could not get past the Xfinity Assistant to speak to a live person.

Thanks for any help and I will activate next week when I am off work.

@Terry0327 Yes, that is correct. Don’t forget you can visit support.xfinity.com or My Account app for answers on how to activate as well! 

@XfinitySelena​ 

I posted that link 8 days ago.......