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user_oce252
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Saturday, November 1st, 2025 10:32 PM

Buying a modem from secondhand store

If I was to purchase a modem from secondhand store like Goodwill, will I be able to activate it under my Xfinity Internet account and also will there be monthly fees?

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12 days ago

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EG

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114.6K Messages

24 days ago

You'll be taking a gamble.... One should be careful if buying used modems from someone, charity outlets, or from sites like eBay. Many times, they wind up being listed in Comcast's database as having been stolen / unreturned, and they won't provision them for service. To be safe, buy only brand new modems in their original packaging from reputable retailers.

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XfinityRay

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3.5K Messages

22 days ago

Hi there, @user_oce252! @EG is correct that there is a lot of fraud we run into with 2nd hand modems. If there are no problems with the 2nd hand modem, it can be added and activated with these instructions, https://www.xfinity.com/support/articles/activate-xfi-gateway-app. You can view the list of modems that are compatible with our service here, ,https://www.xfinity.com/support/internet/customerowned.

 

With our new plans that came out at the end of June, you can add one of our xFi modems at no cost. With our modems, you get free upgrades, great controls like pausing the internet on a device in the Xfinity app, and total technical support. Do you want to take a look at adding one? 

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user_oce252

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14 days ago

I did take the Gamble and purchased a modem from a secondhand store. It was Xfinity modem, don’t waste your money on getting a Xfinity modem from Second hand store, you will be asked to return that modem to an Xfinity store or be charged $130-$150 for the modem 

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XfinityThomasA

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user_oce252 - Thank you so much for sharing your feedback and for being part of the Xfinity Forums community! We truly appreciate your engagement. Just to clarify, Xfinity does not sell its own branded gateways; instead, these devices are available for rent at a monthly fee, and even included within the cost of some of our newer 5 year offers. If you prefer, you can purchase a compatible third-party modem or gateway from a retailer and then register it with Xfinity to use with our service. We’d love the opportunity to continue the conversation, better understand your needs, and assist you in every way we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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