BUYER BEWARE

I recently upgraded from 1GB speed to 2GB due to a promo where it was the same price. The issue: even after upgrading, my modem would only spit out less than a GB in speed. I called Comcast and the rep says there is definitely and issue and says they are scheduling a technician to come out, without me even asking. The technician comes out, takes a look, replaces the line from my house to the telephone pole and a connector. Nothing changes, still hovering around 700mb-800mb. Bunch of excuses why it’s not working and eventually I say, whatever, I’m paying the same price for a GB anyway. As he’s packing up I ask if I owe anything, which he confirms I do not. Fast forward a month and I see a $100 charge on my account for a tech visit. I call Comcast and all they say is that nothing can be done and I have to pay. So let me get this straight, you send a tech that I didn’t ask for, they come out and don’t fix the problem, I get no warning or notice that I have to pay and somehow I owe $100?? Needless to say, I am extremely disappointed and looking to leave Comcast as soon as possible. Now that I am searching I see posts that they are doing this shady business practice over and over and wouldn’t be surprised if a lawsuit pops up. If you read this far, be warned, DO NOT allow a technician to your residence if you do not want to pay $100. Even if they say you won’t be charged. Shame on you Comcast.