katiereigner's profile
Expressive Exchange
Conversation Starter

Frequent Visitor


22 Messages

Wed, Sep 30, 2020 7:00 AM

Business Account - Internet Outage

I have a business account I manage as IT, we are experiencing issues. I cannot get anyone on the phone. The automated system keeps wanting to restart the modem. I cannot use the online chat as it requires me to log in, we never set it up, nor do I have access to business documents we are remote. I have been on hold for over 45 minutes. Anyone have any suggestions? This is pathetic customer service, it's all automated now and no support. 





86.6K Messages

7 m ago

Please post your concern here;




This forum is for residential class service.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here