Good Afternoon @user_0e76ab thanks so much for reaching out about this modem issue! Are you still experiencing these same problems? Have we tried different outlets, looking for damage to the cord, and other basic steps? Is the modem a leased modem or personally owned?
Our Knowledge Base Forum has great troubleshooting steps for your connection also.
EG
Expert
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110.3K Messages
2 years ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance.
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XfinityAlfonso
Official Employee
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1.6K Messages
2 years ago
Good Afternoon @user_0e76ab thanks so much for reaching out about this modem issue! Are you still experiencing these same problems? Have we tried different outlets, looking for damage to the cord, and other basic steps? Is the modem a leased modem or personally owned?
Our Knowledge Base Forum has great troubleshooting steps for your connection also.
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EG
Expert
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110.3K Messages
2 years ago
@user_0e76ab
For clarity, are you saying that the "Power" indicator light is not lighting up at all when the device is plugged into a power outlet ?
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