Visitor
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2 Messages
Broken coaxial cable
A technician came to my house to troubleshoot our slow WiFi. He said the coaxial cable was damaged. Is that something Xfinity can replace? Or should I hire an electrician?
Visitor
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2 Messages
A technician came to my house to troubleshoot our slow WiFi. He said the coaxial cable was damaged. Is that something Xfinity can replace? Or should I hire an electrician?
XfinityAmandaB
Official Employee
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3K Messages
23 days ago
That is a great question! Thank you for stopping in for help with your coax cable. It would depend on where the damage was. We can help with any exposed coax lines on the outside or inside your home. If the lines are running through the interior walls, however, we would not be able to assist with that. You can work with a local electrician, or we also work with HelloTech, a 3rd party nationwide service with local technicians in every metropolitan area across the United States. Comcast currently partners with HelloTech to provide help with services that we don't offer, such as:
Smart home device installation (including all Xfinity Smart Home devices).
TV wall mounting.
Computer setup.
Wall fishing, custom outlets, and wiring installation.
Audio and video installation.
You reach out to HelloTech here: hellotech.com/xfinity-care.
1-800-753-6139.
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