Visitor
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2 Messages
broken cable
my cable inside the house got crushed by furniture. how do i get it fixed or replaced?
Visitor
•
2 Messages
my cable inside the house got crushed by furniture. how do i get it fixed or replaced?
XfinityBenny
Official Employee
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819 Messages
2 days ago
@user_n5ej73 Thanks for sharing and letting us know. If you think it is easy enough, you can swap out the cable by hand. Left to loosen it and right to tighten it. Hardware stores for sure, and an Xfinity Store may have some to pick up. If you don't feel comfortable swapping it, we can have a tech out, though it may add a service fee for the visit to your account. Let us know what you need so you can get connected again.
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user_n5ej73
Visitor
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2 Messages
19 hours ago
The cable goes through a wall plate that I can't remove due to a heavy piece of furniture. I would appreciate a tech visit and am willing to pay a service fee.
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