Visitor
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1 Message
Bridge mode Xfinity now service
Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.
XfinityCarolyn
Official Employee
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462 Messages
15 hours ago
@user_7q8uqf, thanks for providing those details. Since you've already reset the gateway and still can't access the Admin Tool at 10.0.0.1, change the Wi-Fi settings or enable Bridge Mode. I will need to take a closer look at the modem's provisioning and management settings. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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EG
Expert
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122K Messages
2 hours ago
@user_7q8uqf @XfinityCarolyn
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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