Bridge mode Xfinity now service

@user_7q8uqf, thanks for providing those details. Since you've already reset the gateway and still can't access the Admin Tool at 10.0.0.1, change the Wi-Fi settings or enable Bridge Mode. I will need to take a closer look at the modem's provisioning and management settings. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

@user_7q8uqf @XfinityCarolyn 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.